In these days of super efficiency, support workers who are able to mend networks and PC's, and offer constant help to users, are hugely valuable in every part of industry. Whilst we become massively more reliant on technology, we additionally emerge as more reliant on the technically knowledgeable network engineers, who maintain those systems.

Many people think that the school and FE college system is the right way even now. So why then are qualifications from the commercial sector slowly and steadily replacing it? Industry is of the opinion that to learn the appropriate commercial skills, the right accreditation from such organisations as Adobe, Microsoft, CISCO and CompTIA is far more effective and specialised - for much less time and money. The training is effectively done through concentrating on the skills that are really needed (along with a proportionate degree of related knowledge,) rather than going into the heightened depths of background 'extras' that computer Science Degrees often do (because the syllabus is so wide).

It's a bit like the TV advert: 'It does what it says on the tin'. The company just needs to know where they have gaps, and then match up the appropriate exam numbers as a requirement. They'll know then that all applicants can do what they need.

A useful feature that many training companies provide is a programme of Job Placement assistance. It's intention is to assist your search for your first position. But don't place too much emphasis on it - it's easy for eager sales people to make too much of it. In reality, the massive skills shortage in Britain is what will enable you to get a job.

Having said that, it's important to have help and assistance with preparing a CV and getting interviews though; also we would encourage everyone to get their CV updated right at the beginning of their training - don't procrastinate and leave it till you've finished your exams. A good number of junior support roles are offered to people who are still learning and have still to get qualified. This will at least get your CV into the 'possible' pile and not the 'no' pile. Most often, a local IT focused employment agency - who make their money when they've found you a job - should get better results than any centralised training company's service. They should, of course, also be familiar with local industry and the area better.

A big grievance for a number of course providers is how hard students are prepared to study to get top marks in their exams, but how un-prepared they are to work on getting the position they have qualified for. Have confidence - the IT industry needs YOU.

Discovering job security these days is very unusual. Businesses can remove us from the workforce at a moment's notice - as and when it suits them. Security only exists now through a rapidly increasing market, fuelled by work-skills shortages. It's this alone that creates the appropriate setting for a secure market - a far better situation.

Investigating the computer sector, a recent e-Skills survey brought to light a 26 percent shortage in trained professionals. So, for each 4 job positions that are available across the computer industry, organisations can only locate properly accredited workers for three of the four. This single reality alone highlights why the country is in need of so many more trainees to become part of the Information Technology market. Without a doubt, this really is such a perfect time to consider retraining into IT.

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